Applied AI expert and AWS partner to deliver AI for your finance operations

Your AI Native Finance Department

Q: What is KIP.ai?

KIP.ai is an AI invoice processing and AP/AR automation software built by Axrail, an AWS Premier Partner, for finance teams in Malaysia, Singapore and Southeast Asia. It collects finance documents from multiple sources such as email, WhatsApp, folders, SFTP or API, extracts every field, matches and reconciles them against your records and sends clean data to your accounting system or ERP.

Q: Which accounting software and ERPs does KIP.ai integrate with?

KIP.ai connects directly with accounting software and ERPs such as Xero, QuickBooks, Oracle NetSuite and many others. It can also export clean data as CSV or Excel files.

Q: What documents can KIP.ai process?

KIP.ai processes supplier invoices, purchase orders (PO), delivery orders (DO), goods received notes (GRN), expense claims, bank statements and payment settlement reports among many others. Documents can be PDFs, scans, Excel or CSV files and can arrive from multiple sources such as email, WhatsApp, shared folder, accounting systems or ERPs, SFTP, or API.

Q: How does 3-way matching work in KIP.ai?

KIP.ai matches any 3 documents like the purchase order, delivery order (or GRN) and supplier invoice in one pass. Mismatches, such as a price variance or missing PO number, are flagged as exceptions with the reason for your team to review. Approvals follow your delegation of authority (DOA), with every decision logged in an audit trail.

Q: How accurate is KIP.ai's data extraction?

KIP.ai extracts invoice and other document data with 90% accuracy out of the box on supported documents. Each field gets a confidence score, and low-confidence fields are flagged for your team to check before data is sent to your ERP.

Q: Is there a free trial of KIP.ai?

Yes. KIP.ai offers a free trial of 7 days and up to 100 documents, to test on your own invoices and other documents. You can also try the interactive demo on gokip.ai with no account or upload; it runs AP 3-way matching and AR reconciliation on sample documents in under 30 seconds.

Q: How do I get started with KIP.ai?

Start a free trial and upload your first invoice with the guided in-app tutorial. You may also reach out and book a demo here. Axrail's team will sit with your team to scope your workflows, field mapping, ERP integration, testing and deployment, and most customers go live within 4-6 weeks.

Q: Which companies use KIP.ai?

KIP.ai runs in production at FamilyMart Malaysia and Pelangi Publishing Group. FamilyMart turns emailed supplier invoices into ERP-ready purchase orders for Microsoft Navision; Pelangi extracts customer purchase orders in varied formats straight into its business portal.

Q: How much time does KIP.ai save?

KIP.ai cuts document processing time by about 80%, from roughly 15 minutes to 3 minutes per document. Collection, data entry, matching and ERP exports are automated, so your team only reviews flagged exceptions and approvals.

Q: Is KIP.ai ready for Malaysia's LHDN e-Invoice (MyInvois)?

Yes. KIP.ai is ready for Malaysia's LHDN e-Invoice (MyInvois) and keeps a full audit trail of every document it processes.

KIP.ai is Axrail's finance automation suite. It consolidates, reconciles, and analyzes documents, then hands your ERP clean data for your P&L, cash flow, and balance sheet.

80%

Less time per document, from 15 mins to 3 mins

90%

Extraction accuracy on supported documents

Watch The Overview

KIP.ai, Explained in 120 Seconds

How Axrail Solves It

Ingest, Extract, Match, Export Automatically

Old Way

Manual

Manual Collection

Invoices, claims and statements gathered manually from inboxes, drives and printed copies.

Manual Data Entry

Every field retyped into spreadsheets line by line, one document at a time.

Manual Reconciliation

Cross-checked by hand across multiple sheets before month-end close.

Manual Analysis

AP/AR listings and budget vs actual stitched together across sheets, always lagging.

Manual Follow-up

Approvals sit in inboxes and someone calls every overdue customer individually.

New Way

EmailAPICloud/Local StorageSFTP

Consolidate

Documents arrive from any source, in any format, gathered into one place automatically.

Extract

Vendor, amount, dates and every line item are read and structured automatically.

PODOINV

Reconcile

PO, DO and invoice cross-checked in one pass. Exceptions flagged with a reason.

APARB/A/F

Analyse

AP and AR listings, plus budget vs actual vs forecast, generated and refreshed automatically.

CSVERP

Execute

Approvals routed under your DOA, overdue customers chased, clean data exported to ERP.

See how it works →

Not sure where to start? Contact us here →

Try It Yourself

See Extraction & Matching In Action

No upload needed. We've prepared a set of sample documents. Pick a workflow and watch KIP.ai extract and match every field.

AP 3-Way Matching

AR Payment Reconciliation

AR Settlement Reconciliation

Workflows to explore

Scenarios per workflow

Files to upload

<30s

To see results

Fits Your Setup

Keep The System You Already Use.

KIP.ai sits within your existing ecosystem.

✓Capture from chat, email, folders, exports
✓Push clean output to your accounting system
✓e-Invoice ready, audit trail kept

Xero

QuickBooks

Oracle NetSuite

Infor

Excel

API

Your ERP

Inside KIP.ai

What the screen actually looks like

AP Documents Processed Automatically.

KIP.ai consolidates your AP documents from any source - email, SFTP, folders, or API - extracts every field, and matches them against your records. Exceptions are flagged with a reason, approvals are routed under your DOA, and clean data is exported to your ERP.

✓ Any document type handled - invoices, claims, POs, GRNs, and more.
✓ Exceptions flagged with a reason - quantity mismatch, price variance, or missing reference.
✓ AP aging tracked automatically, 30/60/90 day buckets flagged before they go overdue.
✓ Full audit trail on every match, override, and approval.

AP · 3-Way Matching

Document Name	Upload Date	Status	Confidence
INV-789-20261005.pdf	04/09/26 17:58	Exception	72%
INV-ABC-20261001.pdf	04/09/26 17:15	Pending	95%
INV-BCD-20261014.pdf	04/09/26 21:38	Completed	96%
INV-EFG-20261016.pdf	04/09/26 21:52	Pending	91%
INV-HIJ-20261017.pdf	04/09/26 22:04	Completed	98%
INV-KLM-20261019.pdf	04/09/26 22:29	Completed	97%
INV-MNO-20261003.pdf	04/09/26 19:05	Completed	97%
INV-PQR-20261004.pdf	04/09/26 19:31	Pending	93%
INV-STU-20261007.pdf	04/09/26 20:02	Completed	99%
INV-VWX-20261011.pdf	04/09/26 20:44	Exception	71%
INV-XYZ-20261002.pdf	04/09/26 17:22	Completed	98%
INV-YZA-20261013.pdf	04/09/26 21:10	Pending	90%
INV-ABC-20261001.pdf	04/09/26 17:15	Pending	95%
INV-PQR-20261004.pdf	04/09/26 19:31	Pending	93%
INV-YZA-20261013.pdf	04/09/26 21:10	Pending	90%
INV-EFG-20261016.pdf	04/09/26 21:52	Pending	91%
INV-XYZ-20261002.pdf	04/09/26 17:22	Completed	98%
INV-MNO-20261003.pdf	04/09/26 19:05	Completed	97%
INV-STU-20261007.pdf	04/09/26 20:02	Completed	99%
INV-BCD-20261014.pdf	04/09/26 21:38	Completed	96%
INV-HIJ-20261017.pdf	04/09/26 22:04	Completed	98%
INV-KLM-20261019.pdf	04/09/26 22:29	Completed	97%
INV-789-20261005.pdf	04/09/26 17:58	Exception	72%
INV-VWX-20261011.pdf	04/09/26 20:44	Exception	71%

PO Number	Supplier	Config	Score	Status
PO-20261001	ABC Company	3-Way	100%	Matched
PO-20261002	XYZ Company	3-Way	97%	Matched
PO-20261003	Northwind Retail	3-Way	99%	Matched
PO-20261004	Riverside Grocers	3-Way	96%	Matched
PO-20261007	Lotus Foods	3-Way	98%	Matched
PO-20261009	Cosmic Matrix	3-Way	95%	Matched
PO-20261005	Cosmic Matrix	3-Way	92%	Approval
PO-20261008	Northwind Retail	3-Way	89%	Approval
PO-20261010	Lotus Foods	3-Way	94%	Approval
PO-20261012	Riverside Grocers	3-Way	91%	Approval
PO-20261011	Riverside Grocers	3-Way	100%	Completed
PO-20261013	Cosmic Matrix	3-Way	98%	Completed
PO-20261015	Northwind Retail	3-Way	97%	Completed
PO-20261017	Lotus Foods	3-Way	99%	Completed
PO-20261019	ABC Company	3-Way	96%	Completed
PO-20261021	XYZ Company	3-Way	98%	Completed
PO-20261016	Lotus Foods	3-Way	44%	Exception
PO-20261018	Riverside Grocers	3-Way	39%	Exception
PO-20261001	ABC Company	3-Way	100%	Matched
PO-20261002	XYZ Company	3-Way	97%	Matched
PO-20261003	Northwind Retail	3-Way	99%	Matched
PO-20261004	Riverside Grocers	3-Way	96%	Matched
PO-20261007	Lotus Foods	3-Way	98%	Matched
PO-20261009	Cosmic Matrix	3-Way	95%	Matched
PO-20261005	Cosmic Matrix	3-Way	92%	Approval
PO-20261008	Northwind Retail	3-Way	89%	Approval
PO-20261010	Lotus Foods	3-Way	94%	Approval
PO-20261012	Riverside Grocers	3-Way	91%	Approval
PO-20261011	Riverside Grocers	3-Way	100%	Completed
PO-20261013	Cosmic Matrix	3-Way	98%	Completed
PO-20261015	Northwind Retail	3-Way	97%	Completed
PO-20261017	Lotus Foods	3-Way	99%	Completed
PO-20261019	ABC Company	3-Way	96%	Completed
PO-20261021	XYZ Company	3-Way	98%	Completed
PO-20261016	Lotus Foods	3-Way	44%	Exception
PO-20261018	Riverside Grocers	3-Way	39%	Exception

Receivables Reconciled, Aged, and Actioned.

KIP.ai closes the loop on your receivables - matching payments and settlements across banks and platforms, tracking who owes what, and converting customer purchase orders directly into your system so your sales and ops teams skip manual data entry entirely.

✓ Payments matched to invoices automatically, across multiple bank feeds.
✓ Settlement reports reconciled against recorded transactions.
✓ AR aging tracked automatically, 30/60/90 day buckets surfaced for collections.
✓ Customer PO intake automated - sales entry documents scanned across formats and pushed directly into your business portal, cutting manual entry for sales and ops.

AR · Payment Reconciliation

Document Name	Doc Type	Status	Source	Upload Time	Records
STMT-ABC-Sep26.csv	Bank Statement	Processed	Email	04/09/26 17:15	142
SETTLE-XYZ-Sep26.xlsx	Settlement	Processed	SFTP	04/09/26 17:22	89
STMT-MNO-Sep26.csv	Bank Statement	Processed	SFTP	04/09/26 18:10	168
POS-Sales-Sep26.xlsx	POS Sales	Processed	API	04/09/26 18:33	1,204
SETTLE-DEF-Sep26.csv	Settlement	Processed	Email	04/09/26 19:01	96
ERP-Export-Sep26.xlsx	ERP Export	Processed	API	04/09/26 19:28	311
STMT-PQR-Sep26.csv	Bank Statement	Pending	Email	04/09/26 19:45	-
POS-Sales-Oct26.xlsx	POS Sales	Pending	API	04/09/26 20:12	-
SETTLE-JKL-Sep26.csv	Settlement	Pending	SFTP	04/09/26 20:31	-
SETTLE-GHI-Sep26.xlsx	Settlement	Exception	SFTP	04/09/26 20:50	0
STMT-TUV-Sep26.csv	Bank Statement	Exception	Email	04/09/26 21:14	0
STMT-ABC-Sep26.csv	Bank Statement	Processed	Email	04/09/26 17:15	142
SETTLE-XYZ-Sep26.xlsx	Settlement	Processed	SFTP	04/09/26 17:22	89
STMT-MNO-Sep26.csv	Bank Statement	Processed	SFTP	04/09/26 18:10	168
POS-Sales-Sep26.xlsx	POS Sales	Processed	API	04/09/26 18:33	1,204
SETTLE-DEF-Sep26.csv	Settlement	Processed	Email	04/09/26 19:01	96
ERP-Export-Sep26.xlsx	ERP Export	Processed	API	04/09/26 19:28	311
STMT-PQR-Sep26.csv	Bank Statement	Pending	Email	04/09/26 19:45	-
POS-Sales-Oct26.xlsx	POS Sales	Pending	API	04/09/26 20:12	-
SETTLE-JKL-Sep26.csv	Settlement	Pending	SFTP	04/09/26 20:31	-
SETTLE-GHI-Sep26.xlsx	Settlement	Exception	SFTP	04/09/26 20:50	0
STMT-TUV-Sep26.csv	Bank Statement	Exception	Email	04/09/26 21:14	0

Recon Date	Ref ID	Merchant Amt	Bank Amt	Variance	Status
04/09/26	TXN-88213	USD 6,740.15	USD 6,740.15	USD 0.00	Matched
04/09/26	TXN-88214	USD 3,301.42	USD 3,301.42	USD 0.00	Matched
04/09/26	TXN-88216	USD 9,120.00	USD 9,120.00	USD 0.00	Matched
04/09/26	TXN-88219	USD 12,600.00	USD 12,600.00	USD 0.00	Matched
04/09/26	TXN-88221	USD 7,880.45	USD 7,880.45	USD 0.00	Matched
04/09/26	TXN-88225	USD 5,044.90	USD 5,044.90	USD 0.00	Matched
04/09/26	TXN-88217	USD 4,455.80	USD 4,405.80	USD 50.00	Variance
04/09/26	TXN-88223	USD 2,310.00	USD 0.00	USD 2,310.00	Missing
04/09/26	TXN-88213	USD 6,740.15	USD 6,740.15	USD 0.00	Matched
04/09/26	TXN-88214	USD 3,301.42	USD 3,301.42	USD 0.00	Matched
04/09/26	TXN-88216	USD 9,120.00	USD 9,120.00	USD 0.00	Matched
04/09/26	TXN-88219	USD 12,600.00	USD 12,600.00	USD 0.00	Matched
04/09/26	TXN-88221	USD 7,880.45	USD 7,880.45	USD 0.00	Matched
04/09/26	TXN-88225	USD 5,044.90	USD 5,044.90	USD 0.00	Matched
04/09/26	TXN-88217	USD 4,455.80	USD 4,405.80	USD 50.00	Variance
04/09/26	TXN-88223	USD 2,310.00	USD 0.00	USD 2,310.00	Missing

CHATBOT

Just Ask. Your Finance Team's New Front Door

Skip the screens. Ask for an aging list, a budget variance, or a round of payment reminders in plain language, and the work gets done and returned as a file you can send on.

✓ Trigger tasks on demand, general or ad hoc, without hunting for the right page.
✓ Get analysis as a file, aging, budget vs actual vs forecast, delivered as Excel, CSV or PDF.
✓ Run collections for you, payment reminders by email or phone call, chased until they land.
✓ Trigger workflows, such as processing employee claims and commission or incentive payouts.

Ask KIP

Ask me for a report, an analysis, or a round of reminders.

How to Start

From Sign Up to Live in Four Steps

Start Free Trial

Choose Your Plan

Our team will help you pick the right plan based on your monthly document volume. Upgrade any time.

Talk to Axrail

Set up document field mapping and ERP integration. Our team handles setup, configuration, testing, and deployment for you.

Start Using

Your KIP.ai is live. Document consolidations, extractions, and reconciliations with analysis and workflow execution handled automatically from day one.

Questions about the process? Reach out to us →

Pricing

KIP.ai Transparent Pricing

No hidden fees. Simple plans that scale as your document volume grows.

Custom Plan

Extremely High Volume or Multiple Integrations?

For organisations processing well beyond 4,000 docs a month or needing several ERP/system integrations, we'll scope a tailored plan with one of our specialists.

Success Cases

Already Running in Production

Live deployment with referenceable customers.

Maximised Resources & Efficiency

Significantly freed employee time and resources

Convenience Retail (Accounts Payable)

FamilyMart Malaysia

Invoice-to-PO conversion: invoices extracted from email and converted to ERP-ready PO files. Integrated with Microsoft Navision.

Read the full story →

Streamlined Order Fulfilment Cycle

End-to-end sales order automation across formats

Publishing & Printing (Accounts Receivable)

Pelangi Publishing Group

Customer purchase order automation: sales entry documents scanned across varying formats and extracted into their Business Portal, cutting manual data entry for sales and operations teams.

Read the full story →

Frequently Asked Questions

What is KIP.ai?

KIP.ai is an AI invoice processing and AP/AR automation software built by Axrail, an AWS Premier Partner, for finance teams in Malaysia, Singapore and Southeast Asia. It collects finance documents from multiple sources such as email, WhatsApp, folders, SFTP or API, extracts every field, matches and reconciles them against your records and sends clean data to your accounting system or ERP.

Which accounting software and ERPs does KIP.ai integrate with?

KIP.ai connects directly with accounting software and ERPs such as Xero, QuickBooks, Oracle NetSuite and many others. It can also export clean data as CSV or Excel files.

What documents can KIP.ai process?

KIP.ai processes supplier invoices, purchase orders (PO), delivery orders (DO), goods received notes (GRN), expense claims, bank statements and payment settlement reports among many others. Documents can be PDFs, scans, Excel or CSV files and can arrive from multiple sources such as email, WhatsApp, shared folder, accounting systems or ERPs, SFTP, or API.

How does 3-way matching work in KIP.ai?

KIP.ai matches any 3 documents like the purchase order, delivery order (or GRN) and supplier invoice in one pass. Mismatches, such as a price variance or missing PO number, are flagged as exceptions with the reason for your team to review. Approvals follow your delegation of authority (DOA), with every decision logged in an audit trail.

How accurate is KIP.ai's data extraction?

KIP.ai extracts invoice and other document data with 90% accuracy out of the box on supported documents. Each field gets a confidence score, and low-confidence fields are flagged for your team to check before data is sent to your ERP.

Is there a free trial of KIP.ai?

Yes. KIP.ai offers a free trial of 7 days and up to 100 documents, to test on your own invoices and other documents. You can also try the interactive demo on gokip.ai with no account or upload; it runs AP 3-way matching and AR reconciliation on sample documents in under 30 seconds.

How do I get started with KIP.ai?

Start a free trial and upload your first invoice with the guided in-app tutorial. You may also reach out and book a demo here. Axrail's team will sit with your team to scope your workflows, field mapping, ERP integration, testing and deployment, and most customers go live within 4-6 weeks.

Which companies use KIP.ai?

KIP.ai runs in production at FamilyMart Malaysia and Pelangi Publishing Group. FamilyMart turns emailed supplier invoices into ERP-ready purchase orders for Microsoft Navision; Pelangi extracts customer purchase orders in varied formats straight into its business portal.

How much time does KIP.ai save?

KIP.ai cuts document processing time by about 80%, from roughly 15 minutes to 3 minutes per document. Collection, data entry, matching and ERP exports are automated, so your team only reviews flagged exceptions and approvals.

Is KIP.ai ready for Malaysia's LHDN e-Invoice (MyInvois)?

Yes. KIP.ai is ready for Malaysia's LHDN e-Invoice (MyInvois) and keeps a full audit trail of every document it processes.

Can KIP.ai automate accounts receivable and collections?

Yes. KIP.ai matches incoming payments and settlement reports to invoices across bank feeds, tracks AR aging in configurable custom buckets, and can chase overdue customers with payment reminders by email or phone call.

How is KIP.ai different from OCR invoice scanning tools?

OCR tools turn a document into text. KIP.ai goes further: it extracts structured fields and line items, matches and reconciles them against invoices, purchase orders, delivery orders, bank statements, and other document types, then routes approvals and sends clean data into your ERP, so the work is finished rather than just digitized.

Which countries does KIP.ai support?

KIP.ai serves businesses in Malaysia, Singapore and across the world, with pricing in MYR, SGD and USD.

Platform Demo

See It In Action

From email attachment to ERP ready output, in minutes: a full walkthrough of KIP.ai.

Demo video coming soon

01
Ingest From Anywhere
Watch invoices arrive via email, API, S3, SFTP or manual upload, all routed into a single queue.

02
Extract & Reconcile
See fields extracted automatically and matched against PO, DO and payment records in real time.

03
Export Anywhere
Push clean, structured data straight to your ERP in any field format, or export to CSV on demand.

Ready to get started?

Terms of Service

This Terms of Service ("Terms") governs your access to and use of services provided by Axrail Sdn Bhd (Company Registration No. 201901018374 (1327703-P)), a company incorporated in Malaysia with its registered address at No.16A, Jalan Astaka U8/83, Bukit Jelutong, Shah Alam, Selangor ("Axrail"), and applies to you or the entity you represent ("you").

By using Axrail's services or signing up for an account, you agree to be bound by these Terms, along with any policies published on our website and updated from time to time. If you are using Axrail services on behalf of an entity, you represent and warrant that you have the authority to bind them to these Terms.

Axrail reserves the right to update and amend these Terms at its discretion. It is your responsibility to review these Terms periodically. Continued use of Axrail services after any updates signifies your acceptance of the changes.

1. Account Terms

To access Axrail services, you must register an account by providing a valid email address, full name, phone number, and any other required information. This email will be used as the primary method of communication.
Axrail services are available for individuals aged 18 years and above.
You confirm that you are using Axrail services for business purposes only.
Axrail may verify your information and reserves the right to terminate services if the information is incorrect.
Axrail reserves the right to refuse account registration or terminate an account at its discretion.

2. Services and Modifications

Axrail may offer various services as outlined on our website. Some features may incur additional charges.
Axrail reserves the right to modify or discontinue any services, features, or functionalities, with or without notice.
Axrail maintains a strict no-refund policy.
Axrail will not be liable to you or any third party for modifications, price changes, suspension, or discontinuation of services.

3. Security and Data Privacy

You are responsible for maintaining the security of your account and the data associated with it.
Axrail is committed to protecting your personal information in accordance with our Privacy Policy. However, you are also responsible for taking necessary steps to secure and backup your data.
Axrail is not liable for any unauthorized access or breaches that occur due to your failure to secure your account.

4. Intellectual Property

You retain ownership of the materials and content you provide to Axrail services. Axrail does not claim ownership over your content.
By providing materials, you grant Axrail a non-exclusive license to use your content for research, development, and promotional purposes.
Axrail retains ownership of all rights, titles, and interests in its services and technology.

5. User Restrictions

You agree not to use Axrail services in any manner that is unlawful, abusive, or fraudulent.
You must not attempt to bypass any security measures, impersonate others, or use Axrail services to harass or disrupt operations.
Violation of these restrictions may result in termination of services.

6. Account Termination

You may terminate your account at any time by contacting Axrail's support.
Upon termination, all outstanding fees become due immediately.
Axrail reserves the right to terminate accounts for violation of these Terms or for security reasons.

7. Third-Party Services

Axrail services may integrate third-party services (e.g., payment gateways). Use of these services is subject to their terms and conditions.
Axrail is not liable for third-party services and does not provide any warranties regarding their availability or functionality.

8. Limitation of Liability

Axrail provides its services "as is" and disclaims any warranties, including fitness for a particular purpose.
To the fullest extent permitted by law, Axrail is not liable for any direct, indirect, incidental, or consequential damages arising out of your use of its services.

9. Indemnification

You agree to indemnify Axrail, its affiliates, and its employees from any claims, liabilities, and expenses arising from your use of Axrail services, violation of these Terms, or infringement of any third-party rights.

10. Governing Law

These Terms shall be governed by the laws of Malaysia. You agree to submit to the exclusive jurisdiction of the Malaysian courts.

11. Force Majeure

Axrail shall not be liable for any failure or delay in performing its obligations under these Terms due to events beyond its reasonable control, including but not limited to natural disasters, acts of government, war, civil unrest, Internet failures, or any other force majeure events.

12. Miscellaneous

These Terms do not create any agency, partnership, or joint venture between you and Axrail.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in effect.
Failure by Axrail to enforce any right or provision of these Terms does not constitute a waiver.

Privacy Policy

This Privacy Policy outlines how Axrail Sdn. Bhd. ("Axrail") processes personal data in accordance with the Personal Data Protection Act 2010 (PDPA) and the laws of Malaysia. By providing your personal data to Axrail, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as outlined herein.

Our Privacy Policy should be read alongside our Terms of Service.

Information We Collect

"Personal data" as defined by PDPA includes any information directly or indirectly related to an individual and identifiable from that information, including sensitive personal data and opinions about you.

Axrail may collect personal data in various ways, including through online forms for ordering products or services. Types of personal data we may collect include:

Identification information: name, date of birth, identification documents (e.g., NRIC or passport number), gender, nationality, language preference, and contact details.
Transaction information: transaction history, credit/debit card details, bank account information, payment history, and service status.
Device and location information: location or device information, IP addresses, browser type, ISP, and usage data through cookies and log files.

If you are under 18, please ensure your parent or guardian consents on your behalf.

Use of Cookies and Log Files

Axrail may use cookies and log files to collect device and location information, IP addresses, browser type, ISP, and usage data to improve our services and your experience on our website.

Disclosure of Information

Axrail may disclose aggregate, anonymous data to partners, investors, or prospective stakeholders. Personal data may be disclosed to law enforcement or government agencies to comply with legal obligations or court orders.

We may also engage third-party service providers to process data on our behalf, subject to confidentiality obligations.

Axrail may use personal information to:

Contact you regarding our products, services, or events.
Conduct research to improve our website, marketing, and sales efforts.
Ensure compliance with regulatory or legal requirements.

Axrail will not share your personal information with third parties for marketing purposes unless you have authorized it.

Third-Party Links

Our website may contain links to third-party websites. Axrail is not responsible for the privacy practices of these sites, and we encourage you to read their privacy statements.

Your Rights to Access and Correct Personal Data

If you wish to access or correct personal data in Axrail's possession, please contact us. Axrail reserves the right to charge a fee for data access requests as permitted by law.

Data Security

Axrail employs industry-standard security measures to protect your personal data. While we strive to prevent data loss, misuse, or alteration, we cannot guarantee complete security. Sensitive information, such as credit card data, is encrypted before transmission.

Your Responsibility

You are responsible for providing accurate, complete information and updating any outdated data by contacting us. If you provide third-party data, you confirm you have obtained their consent for processing. Protect your account credentials and log out after each session to maintain security.

Updates to this Privacy Policy

Axrail reserves the right to update this Privacy Policy to reflect changes in our practices. Material changes will be communicated via email or a website notice. We encourage you to review this page periodically.

Contact Us

For queries, concerns, or complaints regarding this Privacy Policy, please contact us at hello@axrail.com.

Refund Policy

This Refund Policy applies to all customers who have made payments using eGHL payment gateway for transactions with Axrail Sdn. Bhd. ("Axrail"). We are committed to ensuring a fair and transparent refund process in accordance with our company policies and payment gateway regulations.

Eligibility for Refunds

Refunds may be issued under the following conditions:

Overpayment or duplicate transactions.
Unauthorized or fraudulent transactions (subject to verification).
Transaction errors due to system malfunctions.
Cancellations within the permitted timeframe as per our cancellation policy.
Non-fulfillment of services or delivery failure of purchased goods.

Note: Refund eligibility is subject to review and approval by Axrail Sdn. Bhd. and may vary based on the nature of the transaction.

Non-Refundable Transactions

Refunds will not be provided in the following cases:

Change of mind after a successful transaction.
Partial consumption of services.
Transactions that breach our terms and conditions.
Digital or downloadable products once accessed.
Subscription or membership fees beyond the trial period.

Refund Process

Step 1: Request Submission
Customers must submit a refund request via support@axrail.com within 3 days of the transaction date. The request must include:

Transaction details (date, amount, and reference number).
Reason for the refund request.
Supporting documents (e.g. receipts, proof of payment).

Step 2: Review & Processing

The refund request will be reviewed within 7 business days.
If approved, the refund will be processed via the original payment method.
Refunds may take 7 to 14 business days to reflect in your account, subject to banking policies.

Refund Fees & Deductions

Processing fees may apply depending on the payment provider's policy.
Refunds may be subject to a 3 to 5% transaction fee as per eGHL's refund processing terms.
In cases where additional verification is required, the refund process may take longer.

Changes to this Refund Policy

Axrail Sdn. Bhd. ("Axrail") reserves the right to update this refund policy at any time. Any changes will be communicated via our website or email notification.

Contact Us

For refund inquiries, please contact us at support@axrail.com.

Talk to Axrail

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An Axrail specialist will reach out within 1 business day to schedule your discovery call.